Retail management software for an IT solutions provider
Our Australian client, a leading IT solutions provider, specializes in offering comprehensive retail software solutions for businesses nationwide. With a 25-year legacy in retail store management, loyalty programs, business intelligence, and industry training, they faced a challenge with their existing solution: it was stable but technologically outdated. The need for a more competitive, modern platform prompted the transition to a forward-looking solution.
The Challenge
While the client’s retail store management solution had a solid reputation, its reliance on outdated technologies like Delphi and Paradox hindered its competitiveness. The solution required a shift to a modern, future-proof platform to stay relevant in the market.
Our Solution
Experion proposed a web-based retail management software, overcoming the limitations of the legacy standalone application. Key features included remote store management, real-time monitoring, and instant assistance for stores. The reengineering process involved a detailed understanding of the existing solution, followed by proposing enhancements to make the solution more modern and functional.
Development Approach
The team utilized user stories to ensure a viable Minimum Viable Product (MVP) that retained the familiar user experience. Angular and .NET were employed for frontend and backend development, respectively, while SQL Server managed data.
Key Features and Enhancements
- Real-Time Dashboard:
- Comprehensive analytics on store performance.
- Interactive features for users to download customizable reports.
- User-Friendly Reports:
- Modern, informative, and captivating reports.
- Customizable reports tailored to user needs without additional development.
Business Impact
- Increased Customer Interest:
- Existing customers showed heightened interest in the revamped product.
- Enhanced Productivity:
- Stores experienced increased productivity with the new solution.
- International Appeal:
- Attracted overseas interest, expanding the client’s market reach.
- New Customer Acquisition:
- Successfully attracted new customers willing to transition from existing products to the modern application.