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Retail Legacy System Modernization

Rebuilding retail operations for speed, visibility, and scale

Casestudy

A modern retail platform built to improve store visibility, simplify operations, and reduce running costs at scale.

1,700+ Supermarkets
20,000+ Terminals
30% Lower Running Costs

Modernizing a Legacy Retail Platform for a Leading Retail ISV

Overview

The Client

Experion modernized a legacy retail operations platform for a leading retail ISV supporting store and group administration across 1,700+ supermarkets.

The cloud-enabled, browser-based platform improved real-time visibility across 20,000+ terminals, simplified store workflows, and reduced running costs by 30%. It helped retailers manage pricing, inventory, promotions, loyalty, and store operations with greater speed and control.

A leading retail technology provider serving supermarket chains and independent stores across Australia.

Their integrated retail operations management solution supported critical store functions such as inventory, pricing, sales, reporting, point-of-sale communication, and in-store administration. As retail operations became more data-led and time-sensitive, the client needed to move from a legacy environment to a modern platform that could support scale, usability, and faster decision-making.

Challenges and Solutions

Challenges

Solutions

Challenges

Legacy systems were slowing retail operations The existing platform had supported retailers for years, but the legacy setup was becoming harder to scale, modernize, and use efficiently across large retail networks.

Solutions

Cloud-enabled retail core Experion re-platformed the solution into a cloud-enabled, browser-based retail operations core. This gave the client a more scalable foundation for store and group administration across supermarket chains and independent stores.

Challenges

Store teams needed faster, simpler workflows Retail users needed to act quickly across everyday tasks, but legacy interfaces often added unnecessary steps and slowed store-level execution.

Solutions

Adoption-first user experience Experion focused on intuitive workflows, configurable dashboards, filters, favourites, and role-based views. The redesigned experience helped store teams move faster, access relevant information more easily, and complete tasks with fewer steps.

Challenges

Retailers needed stronger visibility across terminals Large retail networks depend on timely information from stores and point-of-sale devices. The client needed a platform that could support real-time visibility at scale.

Solutions

Real-time terminal visibility The modernized platform enabled better visibility across 20,000+ terminals, helping retailers track store activity and make more informed operational decisions.

Challenges

Critical store functions needed to work together Inventory, pricing, sales, promotions, loyalty, and reporting could not operate as isolated workflows. Retailers needed a connected platform that supported day-to-day operations from one place.

Solutions

Integrated store and group administration Experion helped bring key retail operations into a more connected digital environment, supporting inventory decisions, pricing updates, sales visibility, promotions, loyalty execution, and one-touch reporting.

Challenges

Retail margins were affected by operational friction In retail, small inefficiencies across procurement, stock decisions, store execution, and promotions can quietly affect margins at scale.

Solutions

Smarter operational control The modernized platform gave retailers clearer views and faster actions across high-impact operational areas. This helped reduce friction, improve execution, and support better control over store performance.

Challenges

The platform had to support long-term product growth As an ISV, the client needed more than a technical upgrade. They needed a product foundation that could continue evolving with retailer expectations.

Solutions

Scalable modernization for a retail product business Experion helped the client modernize the product while keeping usability, performance, and future extensibility at the center. The result was a stronger platform for supporting existing customers and expanding retail technology capabilities.

Outcomes

The modernization helped the client move a business-critical retail platform into a faster, more scalable, and more usable digital environment.

Modernized store and group administration across 1,700+ supermarkets
Enabled real-time visibility across 20,000+ terminals
Reduced platform running costs by 30%
Moved legacy systems to a cloud-enabled, browser-based retail core
Improved usability through intuitive workflows and role-based views
Supported faster navigation through filters, favourites, and configurable dashboards
Strengthened inventory, pricing, sales, promotions, and loyalty execution
Improved communication with point-of-sale devices
Enabled one-touch reporting for better operational visibility
Helped retailers act faster with fewer steps across day-to-day store operations

By combining retail domain understanding, UX discipline, and platform modernization, Experion helped the client turn a legacy retail product into a more scalable operations backbone for modern supermarkets.

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Retail Legacy System Modernization

Modernizing a Legacy Retail Platform for a Leading Retail ISV