Securing Digital Mortgage Services using DevSecOps Practices
In the fast-paced landscape of digital finance, remaining competitive while ensuring security and customer service excellence is important. Our client, one of the largest non-bank retail mortgage lenders in the U.S., faced the challenge of achieving its digital transformation goals. Experion stepped in to help the company navigate this complex journey and develop a consumer-facing application for mortgage servicing and collections.
The Challenge
Our client, a major U.S. retail mortgage lender with a significant financial footprint, recognized the need to adapt to the digital age. The challenges included:
- Digital Transformation Imperative: The client needed to transition from traditional mortgage servicing to a digital model to stay competitive in the industry.
- Security and Compliance: Ensuring the security of sensitive financial data and compliance with accessibility standards (ADA) were critical concerns.
- Scalability and Reliability: The application needed to handle peak usage periods efficiently, ensuring reliability during month-start and month-end.
Our Solution
Experion took a proactive approach to address these challenges by implementing a comprehensive DevSecOps strategy. Here’s how we achieved the client’s objectives:
- Greenfield Development: Experion’s banking specialists and digital engineers initiated a greenfield project to create a consumer-facing application for mortgage servicing, available on both web and mobile platforms using React and ReactNative technologies.
- Agile Team Deployment: An Agile team composed of banking domain SMEs, Architects, Developers, and Quality Specialists, led by an experienced Project Manager, ensured a collaborative and efficient development process.
- DevSecOps Implementation: Under the guidance of a DevSecOps evangelist from Experion, we integrated security into the entire development lifecycle. Key practices included.
- Secure Code Analysis: Utilizing SonarQube for continuous code analysis and vulnerability detection.
- Security Testing: Employing Burp and Zap for comprehensive security testing.
- Application Monitoring: Leveraging Dynatrace for real-time monitoring, load testing, and performance optimization.
Business Impact
The implementation of DevSecOps practices and the development of the consumer-facing mortgage servicing application yielded significant results and business impact:
- Improved Reliability: Rigorous load testing and continuous monitoring enhanced the application’s reliability during peak usage periods, ensuring a seamless customer experience.
- ADA Compliance: Accessibility testing ensured compliance with ADA standards, making the application more inclusive and digitally accessible to a wider audience.
Conclusion
Experion’s partnership with one of the largest non-bank retail mortgage lenders in the U.S. exemplifies how DevSecOps practices can enable a successful digital transformation journey. The development of a secure, scalable, and accessible consumer-facing mortgage servicing application positions the client for sustained success in the dynamic world of digital mortgage lending.